POLICY
1. Introduction
Thank you for choosing BLNC Studio. We value your trust in our services and aim to meet your expectations. This Refund Policy outlines the circumstances under which refunds can be made and the process to claim a refund.
2. Eligibility for Refund
2.1 Refunds will only be considered and processed for projects that have not progressed beyond the site measurement stage.
2.2 Once a project moves past the site measurement stage, no refunds will be granted under any circumstances. By advancing your project beyond this point, you acknowledge and agree that the resources, time, and other costs associated with your project cannot be recovered by BLNC Studio, hence no refunds will be possible.
3. Requesting a Refund
3.1 To request a refund, you must get in touch with our customer service team at support@blncstudio.com. Please provide all necessary details about your project to help us expedite the process.
3.2 All refund requests must be made within 15 days of the completion of the site measurement stage.
4. Processing of Refunds
4.1 Upon approval of your refund request, the amount will be refunded to your original method of payment unless otherwise agreed upon.
4.2 Please allow 10-15 business days for the refund to be processed. Some banks and credit card companies may take longer to process the refund and post it to your account.
5. Exceptions
In certain situations where the services rendered by BLNC Studio are deemed deficient or not as per the agreement, the management holds the discretion to consider refunds on a case-by-case basis, even beyond the site measurement stage. However, such exceptions are rare and will require substantial evidence of the claimed deficiencies.
6. Updates to this Policy
BLNC Studio reserves the right to update this Refund Policy from time to time. Any changes will be posted on our official website, and clients are encouraged to review our Refund Policy periodically to stay informed.
REFUND POLICY
PAYMENT METHODS
1. Introduction
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Thank you for partnering with BLNC Studio. To ensure clarity and transparency in our financial dealings, we have outlined our payment terms below. We kindly ask all our clients to familiarize themselves with these terms to ensure a smooth working relationship.
2. Payment Schedule
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Payments for projects undertaken by BLNC Studio will be collected in four distinct stages:
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2.1 Booking Stage:
- Amount: 10% of the total project cost.
- Due: Upon booking our services.
2.2 Post Design Finalisation Stage:
- Amount: 40% of the total project cost.
- Due: Immediately after the finalization of the project design.
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2.3 Before Modular Products Delivery Stage:
- Amount: 45% of the total project cost.
- Due: Prior to the delivery of modular products.
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2.4 Before Handover Document Stage:
- Amount: 5% of the total project cost.
- Due: Before the release of the handover document.
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3. Payment Methods
We accept payments through [bank transfers, credit cards, checks, etc.]. Please reach out to our finance department for detailed banking and payment information.
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4. Late Payment
4.1 Payments that are not received by their due dates will result in delay in deliverables.
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4.2 Continued failure to meet payment deadlines may result in the suspension of our services and potential legal action to recover the outstanding amount.
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5. Cancellation & Refunds
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For details on refunds, please refer to the BLNC Studio Refund Policy. It's important to note that any payment made represents an agreement to our terms and an acknowledgment of the stages completed.
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6. Changes to Payment Terms
BLNC Studio retains the right to modify these payment terms at any time. Any such changes will be communicated in writing and will be applicable from the next billing cycle or for new contracts.
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